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Cancellation and Refund

At Jala Parva ("we," "our," "us"), we are committed to providing exceptional travel experiences. This Refund Policy outlines the terms under which refunds are granted.

 

1. Refund Eligibility
 

Refunds are only available in the following circumstances:
 

1.1 Trip Cancellation by Us:
 

If we cancel a trip or travel service that you have booked, you will be eligible for a full refund. This includes situations where we are unable to provide the trip or service as scheduled due to unforeseen circumstances or operational issues.
 

1.2 No Refund for Customer Cancellations:
 

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We do not offer refunds for cancellations made by customers. If you choose to cancel your trip or service, you will not be eligible for a refund.

 

2. Refund Process
 

2.1 Request for Refund:
 

To request a refund due to our cancellation of a trip or service, please contact us at:
 

Provide your booking details and the reason for the refund request. We will process your request as promptly as possible.

 

2.2 Refund Timing:
 

Once we receive your request and confirm that the trip or service has been cancelled by us, we will process your refund within 2 business days. Refunds will be issued to the original payment method used for the booking.

 

3. Changes to Booking
 

If you need to make changes to your booking, please contact us as soon as possible. We will do our best to accommodate your requests; however, any changes are subject to availability and may incur additional fees.

 

4. Contact Us
 

For any questions or concerns about our Refund Policy, or if you need to request a refund, please contact us at:
 

  • Email: jalaparva@gmail.com

  • Phone: 9110248823

  • Mailing Address: 201, 2nd floor, Above Indane Gas, AGB Layout, Chikkabanavara, Bengaluru - 560090
     

Thank you for choosing Jala Parva We look forward to providing you with a memorable travel experience.

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